When do I pay?
Payment for event tickets is due when you register. Your credit card will be charged when you submit your registration. If there is a problem processing your payment you will receive an email that your registration has been canceled due to lack of payment. Please process your Registration request again. If you have received an email confirmation directly from the hotel do not reserve another room. Payment for your hotel is NOT due at the time of convention registration.
How much does the event ticket cost and what is Early Bird registration and how can I get it? To receive the Early Bird registration fee you must register by 11:59pm est. on February 16, 2011. Early bird fees are $224/person if you register to stay at the Marriott, Hyatt, Westin or Crowne Plaza. (Reservations must be made through this registration site.) If you are not staying at one of our Convention Hotels, early bird registration is $274/person. Registration from February 16 through March 16 is $249/person with hotel and $299 without a hotel reservation. You must make a hotel reservation with your conference registration to receive the discounted event ticket price. Pre Registration will close at 11:59pm est. on March 16, 2011. On Line Registration will close on March 29, 2011. Onsite registration is available beginning on March 31, 2011. Ticket prices for onsite registration are $299/person if staying at the at a Convention Hotel and $349/person without a hotel reservation at one of our designated Convention Hotels.
Why do you need my email address and what will TEAM NATIONAL do with it?
All event information (conference and hotel), confirmations, receipts, notices and updates are sent by email. To ensure you receive this important information in a timely manner, please provide an email address that is checked regularly. Your email will not be shared with any other company.
How can I be sure my registration was processed?
Immediately after submitting your registrations, a confirmation page will be displayed with an option to print. A copy of your convention registration will be emailed to the email address you entered during the registration process (check your junk mail if you do not see it in your in box). If you do not receive you confirmation number you are not registered. Please carefully review your confirmation and make sure all the information is correct. If you do not see the confirmation page or receive a confirmation email, you are not registered. Please either register again or contact TEAM NATIONAL at: eventregistration@bign.com. Do not wait until the start of the convention to find out that your registration did not go through. You will be charged the full conference rate if you need to register on-site.
Do I need to buy a ticket for my spouse? What does the event ticket include?
You need to purchase an event ticket for each person attending the Convention. The event tickets are per person and include entrance to the general sessions, entrance to the exhibit area, Leadership Training, breakfast on Friday and Saturday, and the Gala on Saturday evening. Any IMD (including spouse) planning on participating in the general sessions, exhibits and meals, must purchase an event ticket.
Can I make changes to my registration?
Yes, you can make changes to your registration. Please use the information on your confirmation and log back into your original registration and make the changes. If you need a copy of your convention confirmation, please send an email to eventregistration@bign.com and one will be forwarded to you via email. If you need a copy of your hotel confirmation please contact the hotel directly. Any changes after March 29, 2011 must be done on-site.
Can I cancel my registration at any time and get my money refunded?
You may cancel your reservations for your event tickets and hotel until 11:59pm Eastern Standard Time March 2, 2011. There will be a $25/person cancellation fee. Cancellation made after March 2 and before March 16th will be charged $100.00 cancellation fee. There are no cancellations or refunds for your event ticket after March 16, 2011. The only exceptions will be in cases of medical emergency (the registrant themselves is in the hospital), death in the immediate family, military duty, or severe weather preventing travel to the convention. Appropriate documentation must be furnished to Team National prior to the end of the conference. Email documents with explanation to eventregistration@bign.com or fax request with documentation to 954-584-7613 prior to April 10. |
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